User onboarding is too slow. And it’s slowing you down.
In the early days, you held your users’ hands. You guided them through the product, explained your philosophy, and carefully validated your vision. It worked, because it had to. But now your product’s growing. New customers are coming in fast. And that manual onboarding process? It’s no longer scalable. Even worse, it’s stalling adoption.
If you want people to stick around, you need to show value fast. That means a smooth, self-serve user onboarding that gets people to their “aha” moment without delays.
What we do
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01
Find what’s slowing users down
We dig into your current onboarding process to uncover what’s slowing people down. That might be too many manual steps, an awkward flow, or unclear instructions.
Here’s what we see often:
- Onboarding starts with a long form instead of a quick win.
- Users have to wait for a human, your support team, just to get started.
- The first steps don’t show enough value: what users will gain or how the product will help them. So they lose motivation.
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02
Design and validate a faster path
We take the common tasks users do early on, like setting up a workspace, inviting teammates, or connecting tools, and make them simple and self-serve. We cut unnecessary steps, fix confusing flows, and build a smoother path from sign-up to value. Then we test it with real users to make sure it works.
You might end up with:
- A clear in-app checklist instead of a bundle of e-mails.
- A guided flow that helps users complete their most important task.
- Streamlined steps that reduce setup from hours to minutes.
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03
Iterate until the results speak for themselves
We don’t guess. We track real user behavior using tools like Mixpanel to see where people drop off or get stuck. Then we refine the flow, again and again, until it does what it’s supposed to do. Every change is based on data, not gut feeling.
What you get
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A faster, friction-free onboarding flow
So new users can get started without waiting on your support team, guessing what to do next, or dropping off halfway through. -
A clear definition of the user’s “point of no return
We help you pinpoint the moment a user is truly activated. So your product, onboarding, and even sales team can align around what success looks like and how to drive it. -
A step-by-step flowchart of the full onboarding journey
This gives your team clarity on what happens when, across screens, interactions, and touchpoints, so you can spot friction points and focus improvements where they’ll make the most impact. -
Designs for every screen, plus email content if needed
Clear, documented UX and UI flows that show exactly what your users will see, including emails, so your engineers know what to build and how it all fits together.
Ahoy!
Let’s hop on a call
I'm Hannes, by the way.
Getting to know each other is a good way to start. During our call, we will discuss your goals, how we can help and when we’ll open the champaign.