01 / Service

Research

To build a good solution, you need to fully understand the problem. To understand the problem, you need to understand the people who are experiencing it. Before we jump into your project, we want to understand your context, the market you operate in and most importantly, your (potential) users.

We help you know your audience

01 / Research service
User and stakeholder interviews
We talk to your teams, your (potential) customers and users to understand the big picture, their motivations, challenges and behaviours.
02 / Research service
Data analysis
We go through your product analytics or other data to check how users interact with your product, what customer segments you have and (re)define the persona.
03 / Research service
Feedback analysis
We read and analyse your customer support feedback tickets to find bugs, insights and feature requests.
04 / Research service
Market and competitor analysis
We study competitors and meaningful trends in the market you're operating in to find opportunities.

01 / Step
Set research goals
It is easy to drown in information and stray away from what’s really important, and that’s why we set research goals. What do we want to learn? What assumptions do we want to invalidate? Sticking to goals reduces bias and generates more valuable user insights.
02 / Step
Define research plan
We translate research goals into an actionable plan of action. This way we can ask the right questions, use suitable methods (whether qualitative or quantitative) and plan how we are going to gather the data.
03 / Step
Conduct research
We begin our research with little information and lots of uncertainty, and bit by bit we unravel the mysteries. By the end of this phase, we have a clear view of how to tackle your challenge.
04 / Step
Extract insights
After the research phase, we go back to the raw notes, recordings or data and distil all patterns, insights and learnings and capture it in a structured format. We go back to the research goals and answer the high-level questions. Additionally, we add all other valuable learnings.
05 / Step
Document and share learnings
We document every step mentioned above, add recommended actions to take, and share it with you and your team.